Her reply was you can always return it I told her I would like to return it to receive cash back and she said yes, as long as you have the receipt you should be able to get refunded for it. Mind you I presented the receipt on both occasions.Īfter the first incident I reached out to customer service and spoke with someone who said her name was Johan I explained to her the situation-told her I tried the new item (blow dryer)and did not like it either. I am not satisfied with the second item and returned it for a refund but was told a merchandise credit would have to be issued again. Purchased an item from Ulta that was returned received a merchandise credit for the return of which I purchased another item. I want ky money back and I will never set foot in another ulta beauty store ever again and I'll make sure I let my friends know what and how I was treated. I was treated like a thief and by the time I was done I walked out without anything!! My returns were left behind the counter. Ulta got my money so why wouldn't I be able to get my cash back? It wasn't my fault that ultas card machine didn't work and being in the retail business for 35 years when a customer paid with a debit card we gave the customer the option of putting it back on there debit card or giving cash back with the receipt. A debit card is actually the same as cash. It was a debit card and I wanted my money back because there was nothing else I ever wanted to purchase there again. Then the clerk said she'd have to give me credit to the store. Well it kept declining and wouldn't credit it back. She then asked me to put the card I used In the card machine so that it could be credited back to my debit card. I gave the cashier my reciept and the items I was returning. Neither of the products I tried worked and made my face feel oily so today I went in to return them. While there I asked one of the associates for some help with some foundation and under eye cream and I bought what they recommended. My friends have all said great things about the store so I decided to see for myself. Last week was the first time I've ever shopped at Ulta. Refunds will be issued within 30 days of your item being processed and received by ULTA. Some items, which are considered Hazardous Materials (HAZMAT), such as hairspray or nail polish that contains flammable materials must be returned through ground shipping only. The order's email confirmation, all original packaging materials and packing slip must be shipped back with the item being returned.Ī return label is included with every ULTA order, which must be applied to the outside of the shipping box. Original shipping charges will not be refunded, except in case of an error by ULTA or a defective product. Otherwise, an eGift Card or ULTA Gift Card will be issued instead. Any free product or gift received with the main order must also be returned to receive a full refund within 60 days. Products returned after 60 days will be refunded as an eGift Card or ULTA Gift Card. Returns can be done by sending back the product to the Returns Center, or a local ULTA store.Ĭustomers who wish to return a product to ULTA for a full refund must do so within 60 days of the order being processed. ULTA allows returns for customers that aren't satisfied with a product.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |